Terms & Conditions

Our cancellation policy

This policy has been established to help us continue to create our program of events and keep the costs to you as accessible as possible as well as to enable as many people as possible to have access to the program, to strengthen the commitment between participant and facilitators and to maintain fairness between all.

We are financially responsible and we cannot make any exceptions to this agreement. We are a VAT registered LTD company 289 0068 76. All our prices are inclusive of VAT. 

Booking your place

Payment secures your place on any workshop,  event or session. This is to encourage you to be committed to your decision as well as reduce the potential number of cancellations and missed opportunities for someone else to attend a workshops as well as minimise extra administration. This is especially important in the case of courses where the number of participants is specific or limited as an unused place may shift the balance of the whole workshop. Or private sessions where we cannot replace your booking.

If you can’t attend the workshop or session

We understand that you may have very genuine and challenging reasons for not being able to attend. However, we choose not to be in a position of making judgements about people’s life circumstances as to who is deserving of a refund or not. To stay in integrity we offer everyone the same policy. All retained payments are used to fund bursary places for those who are in financial need or to cover any losses  and administration incurred by us. 

SPECIAL OFFERS: If you have booked a workshop via one of our 2 for 1 special offers and you or your friend can no longer attend,  there are no refunds or transfers, your booking simply reverts to a normal booking at full price for one person. 

There is no refunds or transfers on discounted or bursary places.

in the case of a serious medical emergency or serious sudden illness we will consider at our discretion a transfer  to attend at a later date. In this situation a medical certificate will be required by a doctor or surgeon. This does not apply to pre existing ongoing medical issues.

You may wish to take out cancellation insurance with Cancelsure. Here is a link to their website and their phone number is 0345 071 3929  

Transferring your booking

You can transfer 50% of the fees up to 4 weeks from the start date of a workshop or the session to the same workshop or session at a future date within a 15 month period. You can only transfer the money once. There will be no further refunds or further transfers. If there is a difference in the price advertised and the price of the workshop you are transferring to is less there is no refunds on the difference. If the course or session you are transferring to costs more, you will need to pay the extra.

Date changes and cancelled workshops

In the unusual event of a workshop having to be cancelled, we will let you know and organise a  full refund or transfer, whichever you prefer. If a workshop has been postponed, the same applies.

Date changes and updates for workshops sometimes happen, please check you have the correct date at the time of booking. Please be aware that we do not give any refunds on travel costs incurred. We strongly advise that you purchase tickets that are refundable or flexible, or obtain travel insurance.

You may wish to take out cancellation insurance with Cancelsure. Here is a link to their website and their phone number is 0345 071 3929  

While working with us

Jewels Wingfield LTD workshops, events, sessions, exercises and processes offered are inspired from many different sources together with personal life experience. In the time that you choose to work with us in whatever capacity we will offer you heartfelt support as best we can, to assist you in your personal unfolding. We ask that you take responsibility for yourself, your own learning and for getting any additional support you may need.

We have noticed over the years that when people work with us changes can occur in areas of their lives such as their work and intimate relationships. Please take this into account in making your choice to work with us. We recommend that if you participate in the workshops for individuals and have an intimate partner, you discuss your participation in this work with them.

We will consider in good faith complaints made to us in writing and in the unlikely event that we are unable to resolve any issues we and you agree to refer the problem to a single mediator and then arbitration.

Please inform us in advance of any medication you are on and about any medical, mental or emotional conditions either past or present about you which may affect your health or suitability to the work. Part of the basis of our commitment to you is that you let us know information regarding yourself. This will be confidential. We recommend that if you are currently in therapy that you discuss doing this work with your therapist. We also recommend that you have private therapy whilst working with us if you feel you need it. Our commitment to you is to offer you confidentiality and we respect your personal boundaries in how you choose to participate in any of the processes we offer you.

Our Privacy Policy
We respect your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, to process your booking, provide service and support, and share workshop, product, service, news and offerings with you. We do not, and will not sell your personal information.

You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

The Information that we collect about you:

We will only ask for specific types of personal information. We ask you to provide this information so that we will be able to process your purchase or provide services to you, enhance your site visit, respond to your requests for the information we hold about you, support our relationship with you or to follow up with you after your visit.

We may collect information when you:

  • Contact us directly, by phone, or email;
  • Register at www.jewelswingfield.com;
  • Place an order for products and/or services;
  • Subscribe to a newsletter or a mailing list.

In each of the instances above, we may ask for your name, address, e-mail address, phone number, and other information that is needed to process your purchase, provide requested services or register you for or subscribe you to services or offers.

The information you provide will be kept confidential and is collected and processed for the following general purposes or for any other legitimate purpose described by the applicable law.

  • To process your purchase or provide requested services;
  • To fulfill requests for products and services;
  • To improve our products and services.

If you request, we will send you information about our various products and services, or other products and services that may be of interest to you.  Such information may encompass alerts to product upgrades, special offers, updated information and other new products and services from Jewels Wingfield. Only Jewels Wingfield will send you these direct mailings. If you do not want to receive such mailings any longer, simply notify us by email or telephone.