Our cancellation policy
This policy has been established to help us continue to create our program of events and keep the costs to you as accessible as possible as well as to enable as many people as possible to have access to the program, to strengthen the commitment between participant and facilitators and to maintain fairness between all.
We are financially responsible for the workshops and we cannot make any exceptions to this agreement.
We are a limited company and VAT registered. All our prices are inclusive of VAT. If for any reason we do need to return money you have paid to us we will need to decuct the VAT first.
Booking your place
Payment secures your place on any workshop or event or session. This is to encourage you to be committed to your decision as well as reduce the potential number of cancellations and missed opportunities for someone else to attend a workshops as well as minimise extra administration. This is especially important in the case of courses where the number of participants is specific or limited as an unused place may shift the balance of the whole workshop. Or private sessions where we cannot replace your booking.
If you can’t attend the workshop or session
We understand that you may have very genuine and challenging reasons for not being able to attend. However, we choose not to be in a position of making judgements as to who is deserving of a refund or not. To stay in integrity we offer everyone the same policy which is no refunds under any circumstances. All retained payments are used to fund bursary places for those who are in financial need or to cover any losses incurred by us.
Transferring your booking
We offer you the option to transfer your booking. If you want this option you can transfer 50% of the fees up to 4 weeks from the start date of a workshop or the session, to the same workshop or session at a future date within a 15 month period. You can only transfer the money once. There will be no refunds or further transfer of credits or if there is a difference in the price. If the course or session you are transferring to costs more, you will need to pay the difference.
In the unusual event of a workshop having to be cancelled, date changed or postponed we will contact you to let you know. In this case you will be given a full refund. Please be aware that we do not give any refunds on travel costs incurred. We strongly advise that you purchase tickets that are refundable or flexible, or obtain travel insurance.
While working with us
Jewels Wingfield workshops, events, exercises and processes offered are inspired from many different sources together with personal life experience. In the time that you choose to work with us in whatever capacity we will offer you heartfelt support as best we can, to assist you in your personal unfolding. We ask that you take responsibility for yourself, your own learning and for getting any additional support you may need.
We have noticed over the years that when people work with us changes can occur in areas of their lives such as their work and intimate relationships. Please take this into account in making your choice to work with us. We recommend that if you participate in the workshops for individuals and have an intimate partner, you discuss your participation in this work with them.
We will consider in good faith complaints made to us in writing and in the unlikely event that we are unable to resolve any issues we and you agree to refer the problem to a single mediator and then arbitration.
Please inform us in advance of any medication you are on and about any medical, mental or emotional conditions either past or present about you which may affect your health or suitability to the work. Part of the basis of our commitment to you is that you let us know information regarding yourself. This will be confidential. We recommend that if you are currently in therapy that you discuss doing this work with your therapist. We also recommend that you have private therapy whilst working with us if you feel you need it. Our commitment to you is to offer you confidentiality and we respect your personal boundaries in how you choose to participate in any of the processes we offer you.
We respect your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, to process your booking, provide service and support, and share workshop, product, service, news and offerings with you. We do not, and will not sell your personal information.
You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.
The Information that we collect about you:
We will only ask for specific types of personal information. We ask you to provide this information so that we will be able to process your purchase or provide services to you, enhance your site visit, respond to your requests for the information we hold about you, support our relationship with you or to follow up with you after your visit.
We may collect information when you:
- Contact us directly, by phone, or email;
- Register at www.jewelswingfield.com;
- Place an order for products and/or services;
- Subscribe to a newsletter or a mailing list.
In each of the instances above, we may ask for your name, address, e-mail address, phone number, and other information that is needed to process your purchase, provide requested services or register you for or subscribe you to services or offers.
The information you provide will be kept confidential and is collected and processed for the following general purposes or for any other legitimate purpose described by the applicable law.
- To process your purchase or provide requested services;
- To fulfill requests for products and services;
- To improve our products and services.
If you request, we will send you information about our various products and services, or other products and services that may be of interest to you. Such information may encompass alerts to product upgrades, special offers, updated information and other new products and services from Jewels Wingfield. Only Jewels Wingfield will send you these direct mailings. If you do not want to receive such mailings any longer, simply notify us by email or telephone.